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Goguni Group LTD. Booking Terms and Conditions
These are the Terms and Conditions which will apply to your booking. Please read them carefully as you will be bound by them.
These Terms and Conditions govern the relationship between you and Goguni Group, who is representing interests of Russianmarathons project. All tours that are published on the site www.russianmarathons.com are provided and fully powered by Goguni Group LTD. By booking a trip, you agree to be bound by these Terms and Conditions that outline, among other things, the cancellation policy and certain limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.
1. THE CONTRACT
All persons wishing to make a booking have carefully read and understand the Terms and Conditions that follow. By making a booking by telephone, or on the website http://www.russianmarathons.com/, or by email or facsimile with the Company or its Agents, you accept on behalf of yourself and all those named on the booking including minors and person under a disability to be bound by these Terms and Conditions. A booking is accepted and becomes definite only from the date when the Company sends a confirmation invoice or email.
It is at this point that a contract between the Company and the Client comes into existence. Before your booking is confirmed and a contract comes into force, the Company reserves the right to increase or decrease published prices. The Company or their agents reserve the right to decline any booking at their discretion. The person or persons named on the booking are hereafter referred to as the “Client”. All bookings are made with the Company, which sells the tours described on the http://www.russianmarathons.com/ website or through its “Agents” who sell the Company’s tours through an agreement with the Company.
The service to be provided is/are the tour(s) referred to in the booking confirmation.
Conditions of Carriage: All persons wishing to make a booking including any carriage by sea have carefully read and understand these Terms and Conditions, and the Expedition Ticket/Conditions of Carriage. Carriage by road, air or by sea is subject to the Company’s conditions of carriage that are available on request and are expressly incorporated into this contract. The Company’s liability for death and or personal injury and/or loss of and/or damage to luggage may be limited by international conventions including the Athens, Warsaw or Montreal Conventions.
2. MEDICAL REQUIRMENTS
Marathon is a hard athletic event. Goguni Group does not hold any responsibility on any health damages received by the client during participation in the event itself and during the trip. It is purely client’s responsibility to perform health check before participating in any event that includes physical efforts. As well it is fully under client’s responsibility to have Medical Insurance for the whole period of travel. Any questions in relation to the Clients physical or mental suitability for a trip must be reviewed by their medical practitioner for approval. The Company cannot offer advise of a medical nature.
3. MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS
The Client must notifiy the Company in writing during the process of booking of any medical conditions, pregnency, disability or any other mental and or physical condition which may affect fitness to travel and or any medical condition. Failure to notify the Company may result in the Client being refused travel. Failure to notify the Company of any such condition that results in cancellation will have full cancellation fees to the Client. Some trips may be unsuitable for Clients due to age, mobility, disability, pregnancy or physical or mental conditions. It is the Client’s responsibility to check prior to booking. The Company may refuse to carry pregnant women over 24 weeks or Clients with certain conditions. The Company is not required to provide any special facilities unless it has agreed to do so
in writing. The Company will do its best to meet Clients special requests including dietary, but such requests do not form part of the Contract and therefore the Company is not liable for not providing these requests. Medical facilities vary from country to country and the Company makes no representations and gives no warranties in relation to the standard of such treatment.
The Company sells in two global currencies: Euro (EUR€), United States Dollar (USD$). The currency applied to the Clients booking will be determined by the booking location of the Client, and the matching currency. The Company reserves the right, however, to apply the currency of their choosing to the booking.
5. QUOTE FEES AND ADMINISTRATIVE FEES
Quotes provided for the Independent and Tailor Made product line are subject to a non-refundable administrative Quote Fee of EUR€25, USD$25. Should the booking be confirmed, this amount will be deducted off the final payment amount. Some quotes may be exempt from the Quote Fee, and if this is the case, will be outlined at time of quote. The Company also reserves the right to apply other Administrative Fees of EUR€50, USD$50 at its discretion.
6. DEPOSIT REQUIREMENT
Goguni Group Trips: At time of booking a non-refundable deposit of EUR€250, USD$250 per person per tour is due. If booking is made 45 days or less prior to departure, full payment is due. The non-refundable deposit and medical documentation, if applicable, should be sent to the Company or its Agent. Goguni Group LTD individual trips may require a higher deposit or full payment at the time of booking. If deposit is different from that outlined in this clause, the requirement will be advised at time of booking and detailed on the invoice.
7. FINAL PAYMENT SCHEDULE/ACCEPTANCE OF BOOKING/CLIENT DETAILS
Goguni Group LTD trips:
Final Payment: The Company must confirm acceptance of the Client’s booking in writing. Please refer to the confirmation invoice and/or confirmation email for details regarding final payment. Payment of the balance of the tour price is due 45 days before the departure date of the first service booked. If full payment is not received by the due date, then rates and tour space cannot be guaranteed. If a booking is made 45 days or less before the departure date of the first service booked then the full amount is payable at the time the booking is confirmed. If this balance is not paid at the time the booking is confirmed the Company reserves the right to treat the Client’s booking as cancelled.
Client Details: In order for the Company to confirm and guarantee the Client’s travel arrangements the Client must provide all Client Details with their final payment as per the schedule specified above. If the Client does not provide all details 45 days or more before departure, an Administrative Fee will be charged to the Client. In the event where client details have not been received by the Company 30 days prior to the Client’s trip departure, the Company reserves the right to treat the file as cancelled and full cancellation fees will apply. Client Details required will vary tour by tour, and will be advised during the booking process.
Credit Card Charges: The Company is not responsible for any charges applied to credit card transactions and will not refund or return any fees charged by third parties and banks and incurred during the transaction of the tour cost.
8. CANCELLATION OF A TOUR BY THE CLIENT
Any cancellation by a Client must be made in writing and be acknowledged by the Company in writing. The date on which the request to cancel is received by the Company or its Agents will determine the cancellation fees applicable.
Cancellation for Goguni Group Trips: The cancellation fees are expressed here after as a percentage of the total tour price, excluding insurance.
i) Cancellation 45 days or more before departure: Loss of deposit.
ii) Cancellation 44-30 days before departure: 50% of cost of services booked.
iii) Cancellation less than 30 days before departure: 100% of cost of services booked.
Goguni Group individually made trips may vary in cancellation policy from that detailed in this clause, and will be detailed at time of booking.
Insurance: In addition to the cancellation fees detailed in Section 8(a) and (b), the full insurance premium for any insurance arranged through the Company is non-refundable. The Client is strongly advised to take out cancellation insurance at the time of making the booking.
9. CANCELLATION OF A TOUR BY THE COMPANY
The Company reserves the right to cancel any trip for any reason, but will not cancel a tour less than 45 days before departure except for Force Majeure, unusual or unforeseen circumstances outside the Company’s control. When a tour is cancelled by the Company, the Client may choose between a full refund of all monies paid or at the Company’s option any alternative tour offered by the Company at no extra cost. The Company is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc.
If the alternative trip chosen is of a lower value than that originally booked, then the Client is entitled to a refund of the price difference.
If the Client is offered a refund but requests an alternative tour of a higher value than that originally booked, then the Client must pay the difference in price.
Where a significant element of the trip cannot be provided, the Company will make suitable alternative arrangements for the continuation of the trip. If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, the Company will provide the Client a refund of unused tour portions.
Where a significant alteration or cancellation occurs which is not due to Force Majeure or other circumstances beyond the Company’s control, the Company will in some circumstances offer compensation. Significant alterations do not include a change of airline carrier, flight time tables or itineraries provided the departure and arrival dates remain unchanged, the substitution of a vessel, modification of itineraries, change in cabin category or hotel accommodation provided it is of the same category.
10. UNUSED SERVICES
There will be no discounts or monies refunded for missed or unused services, this includes voluntary or involuntary termination/departure from tour, i.e. sickness, death of a family member etc, late arrival on the tour, or premature departure either voluntarily or involuntarily.
11. PRICES AND SURCHARGES
No price increases will be made to a booking 30 days or less before departure. The Company reserves the right to impose surcharges (price increases) up to 30 days before departure due to unfavorable changes in exchange rates, increases in air fares or other transportation/fuel costs, increases in local operator costs, taxes, if government action should require us to do so, or for any reason whatsoever. If any surcharge results in an increase of more than 7% of the tour cost, excluding insurance premiums, the Client may cancel the booking within 14 days of notification of the surcharge and obtain a full refund of all monies paid (excluding Trip Cancellation Insurance Premiums and/or flights). Cancellation requests must be received in writing.
12. WEBSITE VALIDITY
The prices in this website are based on rates and costs in effect at time of posting on the website. The Company reserves the right to alter prices at any time prior to tour been paid in full. The land price of the trip is guaranteed when paid in full, subject to any potential surcharges as stipulated in Section 11. All dates, itineraries and prices are indicative only.
The Client understands and acknowledges the nature of this type of travel requires considerable flexibility and should allow for reasonable alterations by the Company. The itinerary provided for each tour is merely representative of the types of activities contemplated, and the Company is under no contractual obligation to strictly follow it. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness or mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances or any other reason whatsoever.
(a) Changes made by the Company: While the Company will endeavor to operate all tours as advertised, reasonable changes in the itinerary may be made where deemed necessary or advisable by the Company. If the Company makes a major change the Company will inform the Client as soon as reasonably possible if there is sufficient time before departure. The definition of a major change is deemed to be a change affecting at least one in three full tour days of the itinerary. If the major change is due to force majeure or unforeseen circumstances no compensation is payable. Some changes to the itinerary may happen on tour as a result of unforeseen circumstances or local situations.
(b) Changes made by the Client: A transfer from one tour to another can only be made more than 60 days, before departure date and if approved by the Company. If such a request is accepted by the Company, the Company reserves the right to charge up to the deposit amount of the first booked tour. Any request to transfer received less than 60 days before departure will not be accepted. In this case the Client must cancel the booking and then re-book on another tour. The Client may only transfer a booking to a departure date in the current season and may not transfer a booking to future seasons. Any such transfers will be regarded as cancellations and cancellation fees will apply. The Client may apply to have the name of the reservation altered by the Company more than 45 days prior to departure. Name changes cannot be made 45 days or less before departure. Any name changes are subject to Company approval and applicable Administrative Fees.
(c) Other Changes: Any changes to a file will depend on availability and will be on a request basis. Any extra costs incurred for making the change will be charged along with an Administrative Fee. No changes are permitted to your booking within 10 days of departure.
Any tour does not include international air fare or any other flights unless mentioned in the inclusions.
16. ACCEPTANCE OF RISK
The Client acknowledges that the nature of the tour is adventurous and may involve a significant amount of personal risk. The Client hereby assumes all such risk and does hereby release the Company from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks. Prior to tour commencement, the Client may be asked to sign a participation form, with the following wording:
17. AUTHORITY ON TOUR
At all times the decision of the Company’s representative will be final on all matters likely to endanger the safety and well being of the tour. By booking with the Company, the Client agrees to abide by the authority of the Company’s representative. The Client must at all times strictly comply with the laws, customs, foreign exchange and drug regulations of all countries visited. If the Client is affected by any condition, medical or otherwise, that might affect other people’s enjoyment of the tour, the Client must advise Goguni Group at the time of booking. Should the Client fail to comply with the above or commit any illegal act when on the tour or, if in the opinion of the Goguni group representative the Client’s behavior is causing or is likely to cause danger, distress or annoyance to others the Company may terminate that Client’s travel arrangements without any liability on the Company’s part and
the Client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements.
18. TRAVEL DOCUMENTS
(a) The Client must be in possession of a valid passport required for entry, departure and travel through each destination point along the itinerary of the tour, (passport must be valid 6 months past the return date), all visas, permits and insurance policies required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents, visas and permits prior to the start of the tour, and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by the Company regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client, and the Company is not responsible for any errors or omissions as to the information provided by third parties such as the appropriate governmental authorithies.
(b) To expedite the issuing of Goguni Group travel documents please note that all tour related travel documents such as vouchers, itineraries and invoices will be sent via email once full payment has been received by the Company. The Company reserves the right to impose an Administration Fee on those Clients who wish to receive their travel documents by other means.
(c) It is the Clients responsibility to visit the website at least 72 hours prior to departure to ensure the most current Tour Itinerary and Dossier is in their possession as minor changes may have been made since the tour documents were originally provided by the Company.
19. FACTORS OUTSIDE THE COMPANY’S CONTROL (FORCE MAJEURE)
The Company shall not be liable in any way to the Client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for the Company's failure to commence, perform and/ or complete any duty owed to the Client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, terrorist activities or threat thereof civil commotions, labor difficulties, whether or not Company is a party thereto, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of the Company.
It is mandatory that all Clients obtain travel insurance with a minimum medical coverage of US$ 50,000 while travelling with the Company and this insurance must cover personal injury, medical expenses, repatriation expenses, and evacuation expenses. Clients must be able to provide proof of Insurance purchase and adequate coverage as per the required amounts above if requested by the Company Representative. It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client. The Company shall have no liability for loss, theft of or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the client in public lounges or other public areas, whether on board a vessel, train, bus, or other mode of transportation, publicly owned or operated by the Company or elsewhere, are not reimbursable. Losses due to ordinary wear and tear, and other acts of God are not reimbursable. The Company cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by the Company such as hotels, homestays, vessels, expedition vehicles, or any other mode of transportation.
21. RESPONSIBILITY FOR YOUR TOUR
All services herein are organized by Goguni Group LTD. Notice is hereby given that all arrangements made on behalf of the Client are made by organizers on the sole condition that the organizers shall not be held responsible for any injury, death, accident, delay, loss, damage or irregularity which may be occasioned through acts of any company and/or persons engaged in carrying out the arrangements. Goguni Group LTD acts as an agent for transport companies, hotels and other contractors and shall not be held liable for any injury, damage, loss, delay or irregularity that may occur, including, but not limited to, any defect in a vehicle or any other form of conveying a traveller, acts of God, detention, delays or expenses arising from quarantine, strike, riots, theft, force majeure, civil disturbance, government restriction or regulation, accident by aircraft, boat, bicycle, motor vehicle or any other form of transport or in any hotel or guest house, pension, or other form of accommodation. The Client acknowledges that the quality of the products organized by the Company, including accommodations and all other services related to the tour which are organized by the Company, are not within the control of the Company and that in any event the quality of such products may be compromised by local conditions.
Accordingly, the Client hereby releases the Company from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to the quality of such products. The information contained in this brochure is correct to the best of the Company’s knowledge and the Company accepts no liability for any innocent inaccuracies contained herein. The Company reserves the right to alter any itinerary in progress or service at any time without penalty to the Company. Any additional expense or cancellation shall be borne by the customer. The organizer reserves the right to withdraw or refuse any service to any customer at the discretion of the organizer. Payment of deposit is taken as acknowledgement and agreement to these terms and conditions.
22. CLAIMS AND COMPLAINTS
If a Client has a complaint against the Company, the Client must first inform the Company’s representative at the earliest opportunity to allow the grievance to be rectified. Failure to indicate dissatisfaction whilst on tour will result in the Client’s ability to claim compensation from the Company being extinguished or at least reduced. If satisfaction is still not reached through these means on tour then any further complaint must be put in writing to the Company via its Agents or directly to head office at email@example.com or Goguni Group Ltd., 125047, Russia, Moscow, 4th Lesnoj per., 4, off. 501 within 30 days of the end of the tour. The Company will not accept any liability for claims received after this period.
23. SUPPLIERS CONDITIONS
Airlines, railways, coach and shipping companies and other suppliers have their own booking conditions or conditions of carriage, and the Client will be bound by these as far as the relevant transport provider or supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant transport provider or other supplier, and they are often also subject to various international conventions. Where relevant, copies of such conditions may be available for inspection at the Company’s offices, or at the offices of the relevant supplier. The Company’s liability will be limited to and shall not exceed that of its suppliers. The Client is precluded from making a double recovery by making the same claims and seeking the same recovery against the Company and its suppliers.
24. OPTIONAL EXTRAS
Optional extras do not form part of the tour or contract. It is understood and accepted by the Client that any assistance given by the Company’s representative in arranging optional extras does not render the Company liable for optional extras. Accordingly, the Client hereby releases the Company from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to the quality of such products. Amongst others, optional extras include rafting, horseback riding, sightseeing flights and other extras that are not included in the tour price.
25. ERRORS AND OMISSIONS
Although the Company has made a concerted attempt to verify the accuracy of statements made herein and the Company cannot be held responsible for any error, omission or unintentional misrepresentation that may appear on the website.
27. ONLINE BOOKINGS
All on line reservations shall be deemed as booked in Russian Federation, and shall be subject to Russian law and jurisdiction.
All Russianmarathon services can be easily paid by bank card on-line. All bank card transactions are provided by ChronoPay, Netherlandish payment processing company.
With that, Russianmarathon never has access to sensitive information of your credit card.
The following bank cards are accepted: MasterCard, VISA, JСB, Diners Club. No commission is charged
Bank card payment is made by forwarding to the site of electronic payment system — ChronoPay (www.chronopay.com). In ChronoPay system payments security is provided by the SSL Protocol to transmit confidential information from client to ChronoPay system server for further processing. Further information transmission is done via private bank networks of highest protection levels. Recieved client's confidential data (card details, credentials etc.) are collected and processed in the processing centre and not on BaikalNature site. Thus, Russianmarathons cannot get personal and bank data of a client including information about his/her purchases in other on-line shops.
One of the leading Payment Service Providers on-line in Europe. ChronoPay serves currently more than 3000 clients in various countries. Among its Russian clients are: JSC "МТS", RFR TURINFO, CJSC "Comstar Direct" (STREAM trade mark), МТТ, hotel Metropol and others.
Highest levels of security as set by Visa and Mastercard (PCI compliancy). It meets international safety standards of the basic payment systems of PCI DSS. Key benefits:
- payer's confidential data transmission channel is protected with the SSL Protocol encryption with key length up to 1024 bits;
- the system is certified by HackerSafe and tested daily for all known vulnerabilities;
- ChronoPay supports the 3-D Secure programs Verified by Visa and MasterCard SecureCode;
- Payment Card Industry standards compliance certificate issued by SRC (Security Research & Consulting GmbH), licensed certification auditor meeting all safety requirements set by the leading payment systems of VISA and MasterCard;
- clients data security guarantees provided by safety standards of VISA AIS and SDP (Site Data Protection);
Acceptance of the following credit cards: Visa, Visa Electron, MasterCard, Maestro, American Express, JCB, Diners Club, SWITCH, Solo.
Free support telephone number on the territory of Russia: 8-800-5555-66-7
Customer Help department is open 24 hrs per day, 7 days per week.
ChronoPay B.V. Netherlands.
World Trade Center, C Tower 14th Floor. Strawinskylaan 1443, 1077 XX Amsterdam, The Netherlands.
Tel: 0031 20 79 401 10, 0031 20 79 401 10; Fax: 0031 20 79 401 20
28. UPDATING OF TERMS AND CONDITIONS
The Company reserves the right to update and/or alter these terms and conditions at anytime. It is the responsibility of the Client to keep updated with any changes. The current version of terms and conditions will always be found on the website http://www.russianmarathons.com/ and will be the terms referred to in any dispute.